Privacy Policy
The Shrub Lodge
Last Updated: [03/02/2026]
1. Introduction
Welcome to The Shrub Lodge. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
By using our website or services, you agree to the terms of this Privacy Policy.
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2. About Us
The Shrub Lodge is a family-run lodge located in Victoria Falls, Zimbabwe, offering accommodation and travel experiences.
Contact Details:
The Shrub Lodge
649 Rynard Road
Victoria Falls, Zimbabwe
Email: reservations@theshrublodge.com
Phone: +263 788 746 909
If you have any questions about this Privacy Policy, please contact us using the details above.
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3. Information We Collect
We may collect the following types of personal information:
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3.1 Information You Provide
When you interact with our website, we may collect:
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Full name
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Email address
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Phone number
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Booking details
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Travel dates
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Special requests
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Messages sent through contact forms
This information is typically collected when you:
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Make a booking inquiry
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Contact us through the website
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Request information
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Subscribe to updates
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Book activities or accommodation
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3.2 Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device type
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Pages visited
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Date and time of visits
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Website usage data
This helps us improve website performance and user experience.
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4. How We Use Your Information
We use your information to:
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Process bookings and inquiries
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Communicate with you
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Confirm reservations
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Provide customer service
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Improve our website
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Send booking confirmations
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Arrange tours or activities
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Maintain security
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Comply with legal requirements
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5. Legal Basis for Processing
We process your information based on:
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Your consent
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Booking and service agreements
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Legitimate business interests
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Legal obligations
6. Sharing Your Information
We may share your information with:
Service Providers
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Booking systems
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Payment processors
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Email providers
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IT support services
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Travel Partners
If you book activities or tours, we may share relevant information with:
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Tour operators
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Transport providers
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Activity organizers
We only share the information necessary to provide services.
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7. Data Storage and Security
We take reasonable steps to protect your personal information from:
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Unauthorized access
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Loss
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Misuse
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Disclosure
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Alteration
Security measures may include:
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Secure email systems
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Password protection
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Limited staff access
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Secure booking platforms
8. Data Retention
We retain personal information only as long as necessary to:
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Fulfill bookings
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Provide services
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Meet legal requirements
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Resolve disputes
After this period, your data may be deleted or anonymized.
9. Cookies and Tracking
Our website may use cookies to:
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Improve website performance
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Remember preferences
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Analyze traffic
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Enhance user experience
Cookies are small files stored on your device.
You can disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites, including activity providers or partners.
We are not responsible for the privacy practices of those websites.
We encourage you to read their privacy policies.
11. International Visitors
As a lodge serving international guests visiting Victoria Falls, your information may be processed in Zimbabwe or other countries where our service providers operate.
By using our services, you consent to this transfer of information.
12. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion
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Object to processing
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Withdraw consent
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Request a copy of your data
To exercise these rights, contact us at:
reservations@theshrublodge.com
13. Children's Privacy
Our services are not directed toward children without parental supervision.
We do not knowingly collect personal information from children without consent.
If you believe a child has provided personal data, please contact us.
14. Updates to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.
15. Contact Us
If you have any questions about this Privacy Policy, you may contact us:
The Shrub Lodge
Victoria Falls, Zimbabwe
Email: reservations@theshrublodge.com
Phone: +263 788 746 909
Optional Sections You May Want Later
If you plan to add these, include:
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Online payments
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Newsletter signup
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Google Analytics
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Facebook Pixel
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Online booking system